We are getting ready to remodel our kitchen, and I contacted several contractors to visit our home to discuss the project and provide an estimate. One didn’t return our initial calls, one came out and we had to follow up three times before he sent the estimate, and one called us back within a day and sent his estimate within two days of our meeting. It was not a hard to decide who to hire for the job.
Responsiveness and follow through are crucial for any business, and unfortunately many organizations fall short of making this a practice. How a person responds and follows up says a lot about an organization and their service. These actions set the tone for the relationship, or it dissolves the relationship before it has even begun.
This applies to leaders and their employees. Every interaction you have with your employees sets the tone for that relationship and either deepens the relationship or chips away at it. Unfortunately, many leaders take the relationships they have with employees for granted and don’t see the impact of the daily interactions.
Below are common examples of how leaders can damage the relationship with employees:
- Showing up late to meetings
- Shifting a meeting you have with an employee because another “priority” came up
- Not providing feedback
- Not giving an employee their performance evaluation on time
- Not showing appreciation
- Always being too busy to support or coach
- Not providing clear expectations and deadlines
- Not being prepared for a meeting you have with an employee
You have an opportunity every day to bring your best leadership to your people. How you interact with and treat your employees sets the tone for how they will treat your clients. Accountability starts with you. Do you model accountability with your employees? Do you do what you say you are going to do? I believe our employee relationships are the most important. If you put your employees first, they will in turn put your clients first. If employees feel appreciated and cared for, they will exhibit the same approach toward clients.
An exceptional leader models positive behaviors and views the relationships with his employees as one of the most important relationships to cultivate. An exceptional leader is never too busy to write a thank you note, show appreciation, meet with his employees, provide meaningful feedback, and conduct performance evaluations. An exceptional leader knows it’s his job to make employees a priority and ensure the relationship gets continued focus.
I’d love to hear what you do to cultivate the relationship with your employees. Share one thing you do to ensure your employees feel they are a priority in the comments section below.